Logistics & Fleet
Paperwork and exceptions set the pace. Proof of delivery, bills of lading and damage claims arrive as photographs of paper, and a delayed load is found by someone noticing rather than being told.
At VivanceData, we build workflows that read those photographs, tie each document back to its load, and put the problem loads in front of a dispatcher while there is still time to do something about them.
Everything writes into the TMS or dispatch board your team already watches. An illegible scan is flagged for a person, never guessed at.
Read the photographed paperwork drivers already submit, extract the fields, match it to the load, and push it into billing without someone typing it twice.
Watch for the loads that are late, mis-scanned or short-delivered and put them in front of a dispatcher before the customer calls.
Handle the routine check-calls, ETA updates and document reminders so dispatch spends its time on the loads that are actually going wrong.
Assemble the photographs, delivery records and correspondence a damage claim needs into one file while the details are still recoverable.
Reads the photos drivers already take
Surfaces the load going wrong
Writes into the system dispatch runs
Every document tied to its load
Illustrative Regional Carrier
Drivers submitted delivery paperwork as phone photographs, and billing staff re-typed the fields off the image before an invoice could go out.
Read each submitted image, extracted the delivery fields, matched the document to its load, and pushed the result into billing — holding back anything too illegible to read for a person to handle.
Illustrative Regional Freight Operator
Late, short-delivered and mis-scanned loads were found when the customer phoned, because nobody was watching the board for the ones drifting off plan.
Monitored load status against plan, raised the loads that had gone off track, ranked them by customer impact, and wrote them to the dispatch board the team already watched.
Illustrative Fleet Operator
Assembling a damage claim meant chasing photographs, delivery records and email threads weeks after the fact, by which point some of it was gone.
Pulled the photographs, delivery records and correspondence attached to a load into a single claim package as soon as damage was reported, in a consistent structure.
We trace what arrives from drivers and in what condition, and where an exception is currently caught — usually by a person noticing — to pick the first workflow worth building.
We design extraction and load matching against your own document formats, and confirm how results write back into the TMS or dispatch board your team already watches.
We run the workflow on one lane or terminal in parallel with the current process, check the matches and the flags against what your team finds, and tune before it carries weight. Typical pilot scope is 3-6 weeks.
We extend across lanes and document types, and keep tuning as customer paperwork and delivery patterns change.
Let's discuss where your paperwork and your problem loads are currently found by hand, and what it would take to surface them instead.